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Know Your IT Help Desk Better

IT help-desks represent the busiest and most important of the business operations as they are in direct communication with the customers. They are responsible for making a business competitive and efficient. ITSS (IT support services) have expanded in a major way as companies expand their operations, ways of handling hardware and software issues, troubleshooting networks,…

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5 False Impressions About Managed IT Service Providers

“I like to do it myself”, says a traditional businessperson. Do you think the same way? If not, you have progressed into a modern approach. Businesses have transformed processes and they no longer survive alone. They require assistance to stabilize their operations and multiply results. One such aid is – IT Managed Services. Many turn…

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How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real…

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Why Security Infrastructure Solutions Need to be Speedily Implemented

Security infrastructures have created a tremendously complex system. With people living under the fear of their cloud data being exposed, it has become difficult to attempt slightest of the changes that would lead to downstream effects or unintended consequences. In addition, the regulatory compliance bodies are sharpening their tools to levy more significant penalties and…

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An Important Check on Managed Service Providers – Are They Worth?

Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is completely missing out on the services provided by the MSPs, even though they claim to offer it. According to a general…

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