Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is completely missing out on the services provided by the MSPs, even though they claim to offer it.
According to a general concept, and search engine results, Managed IT services are information technology tasks provided by third party contractors. Ideally, they are technical support services delivered under a service agreement that provides specified rates and guarantees the consultant a specific minimum income. Managed services require the IT providers to take the responsibility for the client’s network and to provide regular preventive maintenance to the client’s systems.
Put simply, if there is no maintenance, it’s just an Outsourced IT provider rather than Managed Service Provider. Some tools differentiate the modern tech support services with the Managed Services. Here are the core tools of Managed Services:
- Remote Access
- Patch Management
- Some level of Automated Response
- A PSA (professional services automation)
Maintenance must be REGULAR
Does your Managed Service Provider (MSP) visit your premises physically regularly? In addition, the most important question is – ‘Does he actually do the maintenance job?’ 90% of the clients answered negatively when these questions were asked in a survey. Once parties (businesses and the MSPs) enter into a contract, the clauses are actively followed for a few months, following which; it becomes a routine task that only exists on paper. No monthly back-ups are taken, neither are they tested on a monthly basis.
Understanding the picture more closely, if a system crashes down, an outsourced IT company shows no responsibility for the client’s losses, whereas a Managed IT service provider acts responsibly for the state of backup and health of the server. No tools can make you a Managed Service Provider, a regular proper maintenance can. Tools can only make you far more efficient at providing monitoring, patching, remote support, and service delivery.
Once you have realized the importance of managed services and their responsibilities towards your organizations computer systems, you need to choose an MSP that truly satisfies the requirements and adheres to client expectations until the end date of the contract. Net Activity, Inc., through with the IT managed services, has excelled in its offerings to all its clients. Please contact Harry Bhatia at 2165035150 X 206 for more details or visit http://www.netactivity.us/services/it-managed-services to learn more about us.